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Complaints
If the product you purchased from our store arrived damaged, incomplete, or otherwise non-compliant with the contract, you can file a complaint regarding it. Here, you’ll find all the necessary instructions on how to do it.
The complaint procedure in our store is very simple and consists of the following steps:
Step 1
CHECK THE AVAILABLE SUPPORT MATERIALS
We encourage you to read the information above – many customers find a quick solution to their issue there.
If the problem still persists, please submit a request – we’re here to help.
STEP 2
SUBMIT A COMPLAINT
All complaints regarding our products must be submitted using the form below.
STEP 3
WAIT FOR A RESPONSE
We will respond to your complaint within 14 days of receiving it via email.
If the complaint is incomplete, we may ask you to provide additional information.
STEP 4
COMPLAINT RESOLUTION
If your complaint is accepted, we will immediately begin fulfilling your request.
The seller may change your request – from repair to replacement or vice versa – if the original option is impossible to carry out or would incur excessive costs.