Regulations

Key Information About the Terms and Conditions and Our Store

We know that reading terms and conditions is not the most exciting activity; therefore, to make it easier for you to access the most important information about our store and the rules governing its use, we have prepared the following summary.

1. The store is owned by Adsystem spółka z ograniczoną odpowiedzialnością.

2. You may contact us by e-mail (office@adsystem.pl), by traditional mail (ul. Atramentowa 11, 55-040 Bielany Wrocławskie), or by phone (+48 672-672-000).

3. In order to make purchases in our store, it is necessary to create an account.

4. All information about the goods available in the store, as well as the available payment and delivery methods, will be displayed on your device screen during the order placement process.

5. After placing an order, it must be paid for in full.

6. The purchased goods should reach you in an undamaged condition. If the shipment is damaged, you should prepare a damage report and contact us immediately.

7. You may return purchased goods that were not subject to customization (i.e. adjustment to the customer’s individual specifications, including prints) without stating a reason within 14 days from the date of delivery. We will refund the payment for the goods no later than within 14 days from the date we receive the returned goods or proof of their return. Please remember that you are responsible for any reduction in the value of the goods resulting from their use in a manner exceeding what is necessary to establish their nature, characteristics, and functioning.

8. If the goods reach you damaged, defective, or otherwise non-compliant with the sales contract, you may submit a complaint regarding them. Please submit the complaint as soon as possible where practicable. We will respond to the complaint within 14 days from the date of its receipt.

9. Regardless of the rights arising from applicable laws, part of our assortment is covered by a warranty. In order to effectively exercise your warranty rights, upon receipt of the goods please immediately check them for:

a) damage incurred during transport (if any is found, a damage report must be prepared and signed in the presence of the carrier),

b) completeness of the order,

c) compliance of the goods with the order (quantity, dimensions, graphics).

Any of the above defects must be reported no later than within 5 days from the date of receipt of the goods.

10. In the event of problems with your account, you are entitled to submit a complaint related thereto (please submit it by e-mail to shop@adsystem.pl). We will respond to the complaint within 14 days from the date of its receipt.

11. In order to enable you to use the store and to process the orders you place, we process your personal data. Detailed information on this subject can be found in our Privacy Policy: https://adsystem.pl/en/privacy-policy

12. In the case of placing an order via e-mail, submitting the order is tantamount to acceptance of these Terms and Conditions, as well as the rules described in the offer or in the order confirmation sent by the Seller.

The full text of the store’s Terms and Conditions can be found below.

If you have any questions or doubts regarding the Terms and Conditions or shopping in our store, please contact us!

We wish you successful shopping!

§ 1.

General Provisions

1. This Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) set out the rules and conditions for using the online store “adsystem.” operating at the following website address: https://www.adsystem.pl/

2. The Terms and Conditions constitute the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services (hereinafter referred to as the “Act on the Provision of Electronic Services”).

3. The Store is owned by Adsystem spółka z ograniczoną odpowiedzialnością, with its registered office in Bielany Wrocławskie (registered office address: ul. Atramentowa 11, 55-040 Bielany Wrocławskie), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register, under KRS number: 0000229449, holding NIP: 8942678597, REGON number: 93266059700000, with a share capital of PLN 58,500 (fifty-eight thousand five hundred Polish zlotys), paid in full (hereinafter referred to as the “Seller”).

4. Contact with the Seller is possible via:

4.1. e-mail – at: office@adsystem.pl;

4.2. traditional mail – at: Adsystem spółka z o.o., ul. Atramentowa 11, 55-040 Bielany Wrocławskie, Poland;

4.3. telephone – at: +48 672-672-000.

5. As part of its business activity, the Seller:

5.1. conducts the sale of Goods that may be purchased by Buyers;

5.2. provides Users with the Account Service.

6. Pursuant to Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act) (hereinafter referred to as the “DSA”), the Seller has designated a contact point for direct communication with the authorities of the EU Member States, the European Commission, the Digital Services Board, and the Users of the Service in matters covered by the DSA. The contact point is available at: office@adsystem.pl. Communication within the contact point is conducted in Polish.

7. Information about the Goods available in the Store, in particular their descriptions, technical and functional parameters, and prices, constitutes an invitation to conclude a Sales Agreement within the meaning of Article 71 of the Act of 23 April 1964 – the Civil Code (hereinafter referred to as the “Civil Code”).

8. Before using the Store, the Customer is obliged to read the Terms and Conditions and the Privacy Policy. Placing an order and making a purchase constitutes acceptance of the Terms and Conditions and the Privacy Policy.

§ 2.

Definitions

The capitalized terms used in these Terms and Conditions shall have the following meanings:

1. Business Day – a day other than a Saturday, Sunday, or any other public holiday in a given country, within the meaning of the applicable provisions of law.

2. Warranty – a voluntary, additional undertaking of the Seller to ensure the conformity of the Goods with the Sales Agreement on the terms set out in the Warranty Terms, the content of which constitutes Appendix No. 3 to the Terms and Conditions.

3. Customer – a User or a Buyer.

4. Civil Code – the term defined in § 1 section 6 of the Terms and Conditions.

5. Consumer – a natural person who performs a legal act with the Seller that is not directly related to that person’s business or professional activity.

6. Account – a panel created in the Store’s IT system, enabling the User to use its functionalities, in particular to purchase Goods.

7. Buyer – a person who is a Consumer, an Entrepreneur, or an Entrepreneur with Consumer Rights, who has concluded a Sales Agreement with the Seller or has taken steps aimed at concluding such an agreement.

8. Buyer’s License – the term defined in § 12 section 8 of the Terms and Conditions.

9. Non-conformity – shall mean:

a. non-conformity of the Goods with the Sales Agreement (the criteria for assessing the conformity of the Goods with the Sales Agreement are set out in Article 43b sections 1–2 of the Act on Consumer Rights), or

b. non-conformity of the Account Service with the Agreement for the Provision of the Account Service (the criteria for assessing the conformity of the Account Service with the Agreement for the Provision of the Account Service are set out in Article 43k sections 1–2 of the Act on Consumer Rights).

10. Review – a Buyer’s opinion on the Goods purchased by the Buyer, expressed by assigning points to the Goods on a scale specified by the Seller or by describing experiences related to the Goods.

11. Privacy Policy – a document containing information on the processing of Customers’ personal data by the Seller.

12. Entrepreneur – a natural person, a legal person, or an organizational unit without legal personality to which specific provisions grant legal capacity, conducting business or professional activity in its own name.

13. Entrepreneur with Consumer Rights – a natural person conducting business or professional activity in their own name, who has concluded an Agreement with the Seller directly related to that person’s business activity, but which does not have a professional character for that person, resulting in particular from the subject of the business activity performed by that person.

14. Terms and Conditions – the term defined in § 1 section 1 of the Terms and Conditions.

15. Seller – the term defined in § 1 section 3 of the Terms and Conditions.

16. Goods – movable property available in the Store within the meaning of the Civil Code, which may be purchased by the Buyer, including in particular advertising walls, exhibition systems, trade fair stands, advertising frames, and accessories for outdoor and multimedia advertising.

17. Agreement – the Agreement for the Provision of the Account Service or the Sales Agreement.

18. Agreement for the Provision of the Account Service – an agreement for the provision of a digital service within the meaning of the Act on Consumer Rights, under which the Seller undertakes to provide the Account Service to the User free of charge for an indefinite period, and the User undertakes to provide the Seller with personal data.

19. Sales Agreement – a sales agreement within the meaning of the Civil Code, under which the Seller undertakes to transfer ownership of the Goods to the Buyer and deliver the Goods, and the Buyer undertakes to collect the Goods and pay the Seller the price specified in the sales document.

20. Account Service – a digital service within the meaning of the Act on Consumer Rights, consisting in the creation and maintenance of an Account by the Seller for the User.

21. Act on Consumer Rights – the Act of 30 May 2014 on Consumer Rights.

22. Act on the Provision of Electronic Services – the term defined in § 1 section 2 of the Terms and Conditions.

23. User – a person who is a Consumer, an Entrepreneur, or an Entrepreneur with Consumer Rights, who has concluded an Agreement for the Provision of the Account Service with the Seller or has taken steps aimed at concluding such an agreement.

24. Order – the term defined in § 7 section 4 of the Terms and Conditions.

25. Complete Product – a product consisting of a structure (e.g. a display frame) and a print prepared on the basis of graphic files provided by the Customer. A Complete Product is a personalized product due to the presence of a print made to individual order, in accordance with the specification selected during the order placement process.

26. Product Without Print – a product that does not contain any graphic elements or customization (e.g. the display structure only). A Product Without Print may be subject to return under the terms provided for by law.

27. Print-Only Product – a product consisting solely of a graphic element (e.g. a print for a display wall), which is fully customized on the basis of graphic files provided by the Customer during the order placement process. Such a product is considered to be made to individual order and is not subject to return.

28. Product Without Print Made to Individual Order – a product whose parameters, dimensions, color scheme, or other features differ from the Seller’s standard offer and require production according to the Customer’s individual guidelines. Examples include, among others, trade fair structures with non-standard dimensions or profiles in non-standard colors.

29. Non-standard Product – Goods manufactured from scratch on the basis of an individual Customer order and not included in the Store’s permanent offer.

§ 3.

Technical Requirements

1. In order for Customers to use the Store properly, it is necessary to have, jointly:

1.1. an Internet connection;

1.2. devices enabling access to Internet resources;

1.3. the use of an Internet browser that enables the display of hypertext documents on the device screen, linked on the Internet via the WWW service, supports the JavaScript programming language, and accepts cookies;

1.4. an active e-mail account.

2. Within the Store, Customers are prohibited from using viruses, bots, worms, or other computer codes, files, or programs (in particular those automating processes of scripts and applications or other codes, files, or tools).

3. The Seller informs that it uses cryptographic protection of electronic data transmission and digital content by applying appropriate logical, organizational, and technical measures, in particular in order to prevent access to data by unauthorized third parties, including through SSL encryption, the use of access passwords, and antivirus or anti-malware software.

4. The Seller informs that, despite the application of the safeguards referred to in section 3 above, the use of the Internet and electronically provided services may involve the risk of malicious software gaining access to the Customer’s ICT system or device, or of third parties gaining access to data stored on such device. In order to minimize the aforementioned risk, the Seller recommends the use of antivirus software or tools protecting online identification.

§ 4.

Rules for Using the Store

1. The Customer is obliged to use the Store in a manner consistent with generally applicable laws, the provisions of the Terms and Conditions, and good morals.

2. The Customer is prohibited from providing content of an unlawful nature.

3. The prices of the Goods available in the Store are expressed in Polish zlotys (PLN) or in euros (EUR) and constitute net values. Gross prices of the Goods are available on the Goods page and in the shopping cart and order form.

4. The Buyer may purchase Goods only after creating an Account. In order to use the Store, the Buyer should log in to the Account before commencing purchases.

5. Communication on the part of the Seller is conducted primarily via e-mail (including, in particular, automatic notifications regarding the status of the Order). Therefore, the Customer:

5.1. should ensure the correctness of the e-mail address provided in the dedicated forms in the Store;

5.2. is obliged to immediately inform the Seller of any change to the e-mail address;

5.3. should avoid configuring the e-mail account in a manner that prevents or hinders the receipt of electronic messages from the Seller (e.g. redirecting messages to the SPAM folder).

§ 5.

Agreement for the Provision of the Account Service

1. In order to conclude the Agreement for the Provision of the Account Service, the User should perform the following actions:

1.1. access the Store’s website and then click the dedicated icon (resembling a person), and subsequently use the “register” button;

1.2. in the displayed form, enter the following data:

a. e-mail address;

b. a password for the Account created by the User;

1.3. mandatory selection of the checkbox confirming that the User has read the Terms and Conditions and the Privacy Policy and accepts their provisions;

1.4. use the “Proceed” button;

1.5. in the subsequent form, select or enter:

a. the type of account;

b. in the case of an Individual Customer Account: first name, last name, telephone number (optional);

c. in the case of a Business Customer Account or an Intermediary Account: business profile, country, first name, last name, tax identification number (VAT ID), company name, city, postal code, street, telephone number (optional);

1.6. optionally – select the checkbox expressing consent to receive the Newsletter;

1.7. click the “create account” button.

2. The conclusion of the Agreement for the Provision of the Account Service is also possible using a user account on the Google platform. In the event this login method is selected, the User should use the “Sign in with Google” button and then grant the appropriate consents in the messages displayed in subsequent steps.

3. Clicking the “create account” button or the “Sign in with Google” button is tantamount to the User concluding the Agreement for the Provision of the Account Service.

4. The User obtains access to the Account immediately after clicking one of the buttons referred to in section 3 above. Use of the registration form requires additional activation of the e-mail address by clicking the activation link sent by the Seller to the e-mail address provided in the form.

5. Using the Account, the User may in particular:

5.1. store and edit their personal data;

5.2. place Orders and view placed Orders;

5.3. view, store, and download invoices for Orders;

5.4. view and modify shared shopping carts and shopping lists.

6. The Seller informs, and the User acknowledges, that maintaining the conformity of the Account Service with the Agreement for the Provision of the Account Service does not require the User to install updates to the service.

7. If the User is not granted access to the Account immediately after the conclusion of the Agreement for the Provision of the Account Service, the User shall request the Seller to grant access to the Account without delay. The request referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 4 point 1 of the Terms and Conditions. If the Seller fails to grant the User access to the Account immediately after receiving such request, the User may withdraw from the Agreement for the Provision of the Account Service.

8. Regardless of the provisions of section 7 above, if access to the Account is not granted to the User, the User may withdraw from the Agreement for the Provision of the Account Service without requesting the Seller to grant access to the Account, if at least one of the cases indicated in Article 43j section 5 of the Act on Consumer Rights occurs.

9. Regardless of the provisions of sections 7–8 above, the User may terminate the Agreement for the Provision of the Account Service at any time, with immediate effect and without stating reasons. Moreover, pursuant to Article 27 et seq. of the Act on Consumer Rights, the User may withdraw from the Agreement for the Provision of the Account Service without stating reasons within 14 (fourteen) days from the date of its conclusion.

10. Withdrawal from or termination of the Agreement for the Provision of the Account Service, regardless of the legal basis for such action, shall take place by the User submitting to the Seller a declaration of withdrawal from or termination of the Agreement for the Provision of the Account Service. The declaration referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 4 point 1 of the Terms and Conditions. The Seller shall delete the Account immediately upon receipt of the declaration referred to above.

11. If the User uses the Account in a manner contrary to generally applicable laws, the provisions of the Terms and Conditions, or good morals, as well as in the event the User provides unlawful content, the Seller may terminate the Agreement for the Provision of the Account Service with a notice period of 7 (seven) days by submitting a notice of termination to the User by e-mail. After the expiry of the notice period indicated in the preceding sentence, the Account shall be permanently deleted. During the notice period, the Seller may block the User’s access to the Account for a period not exceeding 7 (seven) days, if this is necessary to prevent further violations by the User.

12. In the event that the measure referred to in section 11 above is applied, the User against whom the measure has been applied may lodge an appeal in accordance with the rules set out in § 13 of the Terms and Conditions.

13. The blocking or deletion of the Account shall not affect the performance of Sales Agreements concluded by the User prior to the blocking or deletion of the Account.

§ 6.

Sales Agreement

1. In order to conclude the Sales Agreement, the Buyer should perform the following actions:

1.1. access the Store’s website;

1.2. open the page of the selected Goods, then select the appropriate size, configuration, and variant, and download the guidelines (in the case of prints) necessary to prepare the graphic files;

1.3. after preparing the graphic files, verify them directly on the page of the selected product using the “Check files”.i” function;

1.4. after selecting the Goods, click the “add to cart” button;

1.5. open the “cart” tab and click the “proceed to checkout” button;

Adding graphic variants (the “Add product with a new design” function)

1.6. The Buyer may order several units of the same Product with different graphic files. To do so, after configuring the Product (e.g. selecting dimensions, single-sided/double-sided print) and adding the first variant to the cart (marked as “Design 1”), the Buyer should select the “Add product with a new design” option;

1.7. Each use of the “Add product with a new design” option results in adding another Product with the same configuration, but with the possibility to upload a separate graphic file. The cart value and the number of items will be updated automatically;

1.8. Each added “Design” is treated as a separate personalized item in the Order, which is relevant, inter alia, for fulfillment, invoicing, lead times, and return rules;

1.9. in the displayed form, enter or select the following data:

1.9.1. e-mail address (for Orders without creating/holding an Account);

1.9.2. first name;

1.9.3. last name;

1.9.4. e-mail address;

1.9.5. telephone number;

1.9.6. residential/business address (street, house number, apartment number, city, postal code, country);

1.9.7. delivery address (if different from the residential/business address);

1.9.8. optionally – company name and VAT ID (if the Buyer is an Entrepreneur or an Entrepreneur with Consumer Rights);

1.9.9. payment method;

1.9.10. delivery method;

1.9.11. order notes, where the Buyer may provide additional information, suggestions, or requests regarding the fulfillment of the Order. The Seller reserves that entering information in this field does not constitute a guarantee of their implementation. Notes included in the form are not visible on the invoice documenting the purchase of the Goods;

1.9.12. customer document number; the Buyer may indicate their own internal document number; the Seller will make every effort to ensure that this number is included on the invoice; however, its correctness and completeness remain the Buyer’s responsibility;

1.9.13. the e-mail address and password created by the User (if the Buyer decides to conclude the Agreement for the Provision of the Account Service at this stage);

1.10. mandatory selection of the checkbox confirming that the Buyer has read the Terms and Conditions and the Privacy Policy and accepts their provisions;

1.11. optionally – selection of the checkbox expressing consent to receive the Newsletter;

1.12. click the “I order and pay” button and then pay for the Goods in accordance with the selected payment method.

2. The Buyer may choose one of the following delivery methods for the Goods:

2.1. courier shipment;

2.2. personal collection.

3. The Buyer may pay the price for the Goods:

3.1. by bank transfer to the Seller’s bank account;

3.2. by transfer using the Przelewy24 payment system;

3.3. by transfer using the BLIK payment system;

3.4. by transfer using a payment card;

3.5. by transfer using the Stripe payment system;

3.6. by transfer using the Multibanco functionality.

4. If payment is made in the manner indicated in section 3.1, the Buyer is obliged to provide the order number in the transfer title. Failure to provide the order number may result in an extension of the time for forwarding the Order for fulfillment.

5. Payment of the price for the Goods should correspond to the Goods price resulting from the purchase document. The Buyer bears the costs of bank transaction fees.

6. The Buyer may also purchase the Goods via e-mail by contacting an Adsystem representative directly. In order to conclude the Sales Agreement in this mode, the Buyer should:

6.1. contact the Seller and indicate the Goods of interest;

6.2. in response to the Seller’s message containing the Terms and Conditions and the Privacy Policy, provide the required data, i.e. at least the Buyer’s data, delivery address, Goods, quantity, and confirm the price of the Goods;

6.3. pay the price of the Goods in accordance with the selected payment method and send the payment confirmation directly to the Seller’s e-mail address;

6.4. if applicable, accept a preview visualization of the Goods (if required).

7. Providing the data indicated in section 6.2 constitutes acceptance by the Buyer of the Terms and Conditions and the Privacy Policy.

8. Clicking the “I order and pay” button by the Buyer or performing the actions indicated in section 6 above is tantamount to the Buyer submitting an offer to purchase the selected Goods (hereinafter referred to as the “Order”).

9. An Order shall be deemed effectively placed if the Buyer has performed all required actions indicated in the order placement process and has made payment in accordance with the selected payment method. In the case of customers with an individually agreed payment term, the Order will be accepted for fulfillment after approval by clicking the “I order and pay” button or an equivalent.

10. After placing an Order, the Buyer receives confirmation of its placement at the e-mail address provided. At the moment such confirmation is sent, the Sales Agreement is concluded between the Seller and the Buyer.

11. After placing an Order, the Buyer is not able to make changes to it, including cancellation.

12. The Seller reserves the right to refuse to forward the Order for fulfillment in specific cases, in particular where:

a) for technical or formal reasons it is not possible to properly process the Order;

b) it is not possible to contact the Buyer in order to confirm data or clarify information necessary for fulfillment;

c) the submitted graphic files contain errors preventing fulfillment and the Buyer fails to correct them despite being requested to do so;

d) the Seller receives information that the automatic order confirmation was not delivered to the Buyer’s e-mail address.

13. When preparing graphic files, the Buyer is obliged to familiarize themselves with the current graphic file preparation guidelines available on the Seller’s website.

14. Placing an Order constitutes acceptance of the circumstances specified in points a–c (quality of files, illustrative nature of visualizations, helper lines).

15. With regard to print alignment and the consistency of graphic compositions, the Seller informs that:

15.1. if the Buyer orders Goods with print in order to supplement a previously fulfilled Order, the Seller is not able to guarantee full consistency of graphic elements between prints on Goods produced at different times;

15.2. the provisions of section 15.1 do not apply if the Buyer provides the original prints previously produced. In such a case, it is possible to appropriately adjust the new graphic materials so that the common elements are properly prepared;

15.3. in the case of Goods for which the Buyer plans to create graphics forming a coherent composition extending across several prints (so-called aligned graphics), the Buyer is obliged to inform the Seller’s representative of this fact or send relevant information to the following address: sales@adsystem.pl;

15.4. the rules and methodology for preparing aligned graphics for dedicated products (including, inter alia, lightboxes, advertising walls, textile frames, and exhibition structures) are described in detail in educational materials available at: https://adsystem.pl/support/graphic-support.

16. In the case of placing Orders via electronic mail (e-mail) in the manner specified in section 6 above, the Buyer is obliged to use Goods names consistent with the official names and codes appearing in the Seller’s product database, available in the online Store. The Seller does not maintain a register of internal names, designations, or numbering used by Buyers. In order to avoid misunderstandings and to ensure proper fulfillment of the Order, it is required to use the full product name from the catalog database or the Goods code each time, in accordance with the information available on the Seller’s Store website.

§ 7.

Order Fulfillment

1. Preparation of graphic files:

1.1. The Seller shall not be liable for graphic files submitted by the Buyer that do not comply with the guidelines available on the Goods page. The guidelines vary depending on the Goods, their variant, and size.

1.2. Visualizations presented during the Order placement process are for illustrative purposes only and may not fully reflect the color scheme or the placement of graphic elements.

1.3. Automatic file adjustment. When uploading a file that differs in size from the guidelines but has correct proportions, the system will automatically adjust its size to the required dimensions by stretching it. An orange exclamation mark and the following message will appear:

“Possible print issues: The file does not meet the applicable guidelines – during production we will adjust it to the appropriate dimensions. Please check the preview below and continue with the order if everything looks correct.”

If the Order is continued, this shall constitute acceptance of the adjusted file and, consequently, exclusion of any right to submit a complaint in this respect.

1.4. Automatic file verification (File Checker)

I. The File Checker is a tool used for preliminary, automatic file verification. Its operation includes:

A. verification of the number of pages (in the case of more than one page – selection required);

B. verification of the presence of color spaces (RGB, CMYK, PANTONE);

C. verification of mixed color modes (RGB and CMYK);

D. verification of whether the file contains any color;

E. verification of the presence of overprint;

F. verification of non-vectorized fonts;

G. verification of margins, crop marks, and cutting dimensions;

H. verification of file dimensions correctness.

II. The File Checker does not verify:

A. file resolution (it does not distinguish between 72, 120, or 300 ppi);

B. graphic quality (pixelation);

C. layers and graphic effects (e.g. transparency);

D. elements extending beyond the safe area (e.g. logos, text);

E. the presence of unremoved Adsystem guidelines left on file layers.

1.5. Print verification by the Graphic Department

I. File verification by the Graphic Department includes:

A. compliance of dimensions with the guidelines of a given product or, in the case of non-standard files, with the dimensions defined in the system;

B. correct filling of the guideline area (full template coverage, logo placement, etc.);

C. resolution: minimum 120 ppi (or 1200 ppi for a 1:10 scale);

D. verification of the color mode (CMYK) and the Fogra39 color profile;

E. verification of the “Overprint” attribute;

F. optimal quality of graphic elements relative to the print scale;

G. in the case of complex multi-element files intended to form a single composition – verification of proper file preparation, including shared areas;

H. removal of unnecessary elements (e.g. crop marks, guide lines, visible blemishes and errors);

I. correct use of black (rich black);

J. verification of non-flattened or non-vectorized fonts used in text;

K. verification of the result of flattening elements with transparency effects;

L. the standard file verification time is 24 hours and applies to Business Days. If print verification is ordered on the day preceding a non-working day, weekend, or public holiday, the fulfillment period is automatically shifted to the next Business Day. In the event of positive verification, the file is forwarded to production. In cases of non-payment of the Order or detection of file errors, the job must be further processed, which may extend the fulfillment time to up to 72 hours.

II. The verification does not include:

A. color differences between different files (e.g. in tents);

B. correctness of logos, typographical errors, or the semantic content of graphics;

C. illogical compositions or elements placed in an unclear or insufficiently thought-out manner;

D. lack of consistency in submitting graphic files in different color profiles over time;

E. non-compliance of files with the customer’s brand book unless such a requirement has been additionally reported by the customer;

F. errors resulting from improper preparation of highly complex files built on layers, using complex visual effects (gradients, tonal transitions, transparency), hidden layers with Pantone or RGB colors, which may be converted to CMYK in an uncontrolled manner during production.

1.6. Recommended color components for rich black for individual product groups:

A. backlit products: CMYK 78/85/90/100;

B. non-backlit products: CMYK 91/79/62/97.

1.7. The color reproduction between a computer screen and the final product will differ. It should be noted that a computer screen never reproduces 100% of the actual color of the finished product – reproduction depends on monitor settings and display technology. On screens, colors are composed of RGB light (three light beams), whereas in print, colors consist of four CMYK toners. As a result, some colors cannot be reproduced in print. Consequently, colors displayed on the monitor will differ from the printed product. For product verification, the Seller recommends contacting the Seller’s Graphic Department.

1.8. Color differences will occur when the same color scheme is used on both backlit and non-backlit products, due to different media on which the same color may appear differently. This situation may also occur across a range of non-backlit products (e.g. Premium and Vario media). Additionally, when applying one color scheme across different backlit products, their shades may differ due to varying light power and color temperature used in individual products.

1.9. Production and guidelines for using the Goods

1.9.1. The presence of glycol in the Goods is a natural phenomenon resulting from the properties of the sublimation printing process. Glycol in sublimation inks acts as a humectant stabilizing the dye and preventing printhead drying, while supporting proper color transfer onto fabric. During high-temperature fixation, most glycol evaporates; however, small amounts may remain in the fibers. This is typical for all fabrics used in sublimation technology and does not negatively affect print quality or durability. In the case of backlit prints, optimal presentation is achieved after standard preparation for display, e.g. gentle steaming.

1.9.2. Medium shrinkage is taken into account in the production process; however, minor shifts of elements relative to the original file may occur. This phenomenon represents a relative change in material dimensions compared to its initial state, particularly in the transverse direction (roll width).

1.9.3. Printed Goods should be stored in dry and stable conditions: relative humidity of 40–50% and temperature of 15–25°C. Exposure to direct sunlight, bending, crushing, or pressure should be avoided. If such conditions cannot be ensured, there is a risk of ink migration and adhesion between media layers. Therefore, the use of interleaving sheets (e.g. uncoated paper) between layers is recommended to reduce adhesion risk. Interleaving sheets are not included in the set and must be provided by the Buyer.

1.9.4. The printing process is carried out on material with a maximum width of 320 cm. For files exceeding this limit in both width and height, the final print will consist of multiple panels joined in a manner ensuring aesthetics and durability. Placement of key content (text, logos) in anticipated joining areas should be avoided due to potential minimal shifts.

1.9.5. During installation of graphics on the structure by the Buyer, contact of the print with the floor or other contaminated surfaces should be avoided, as it may cause permanent soiling. Such damage is not subject to complaint. The installation area should be clean and dry, and the floor free of dust, dirt, or moisture. Additional protection (e.g. protective foil) may be used but is not included as standard.

1.9.6. In systems with internal LED backlighting (commonly referred to as lightboxes), visible shadows may occur. This is a natural effect resulting from the number and placement of structural reinforcements (support profiles) inside the system. The intensity of this effect is also influenced by the applied graphic design. This phenomenon results from the technology and construction of the product and does not constitute grounds for complaint.

1.9.7. Aluminum profiles used in structures are covered with an anodized layer, which is susceptible to scratching. The possibility of scratches does not affect product functionality. Some prints for non-standard-shaped marketing walls require fitting during production on the target structure delivered to the Buyer; therefore, the anodized layer in mounting areas may be scratched. This does not affect the final product’s functionality. Complaints on this basis will not be considered.

1.9.8. Print and structure surface assessment should be carried out from a distance of approximately 1 meter, under natural, diffused daylight, at a perpendicular angle to the surface. In anodized structures, minor shade differences, fine scratches and micro-scratches imperceptible to the touch, delicate streaks or color shadows (especially on large surfaces), and minimal surface irregularities are acceptable.

1.9.9. When transporting heavy structures, lifting the bag by a single handle is prohibited. Improper lifting may damage the bag or structure. Appropriate transport methods ensuring even weight distribution and product safety must be used.

1.9.10. In wooden deck chair frames, the presence of healthy knots (integrated with the wood and not affecting durability), minor surface cracks resulting from wood work, variations in grain and shade, slight roughness or surface irregularities, and machining marks (e.g. brushing, milling) are permissible. The product should be protected from excessive moisture during storage. Wood undergoes natural changes depending on environmental conditions.

1.9.11. Structures with electrical components and batteries may oxidize (verdigris) under high humidity. They should be stored in original packaging in a dry room (humidity 40–50%, temperature 15–25°C).

1.9.12. For orders involving structures requiring powder coating in standard colors (black and white), the fulfillment time is 8–13 Business Days. For non-standard colors, the fulfillment time may be extended.

1.9.13. The fulfillment time specified by the Seller in communication with the Buyer refers to the production of the Goods and their preparation for shipment. Delivery times stated in the Store are indicative and may be extended due to reasons beyond the Seller’s control.

§ 8

Delivery of the Goods

1. If the Buyer has selected the option of personal collection of the Goods, the Buyer may collect the Goods on Business Days between 15:00 and 18:00 at the following address: Adsystem sp. z o.o., ul. Atramentowa 11, 55-040 Bielany Wrocławskie, within 7 days from the date of receiving from the Seller (or automatically receiving a system message) confirming that the Goods are ready for collection. The Order will be ready for collection within the fulfillment time indicated during the Order placement process or—if the Seller has set a different deadline—within the time specified by the Seller.

In the event the Buyer fails to collect the Goods within the time limit referred to in section 1 above, the Seller may request the Buyer by e-mail to collect the Goods and set an additional time limit of 7 (seven) days for this purpose. If the Goods are not collected within the additional time limit set, the Seller shall be entitled to charge a storage fee for further storage of the Goods in the amount of PLN 140 net per day for each subsequent commenced day of the Buyer’s delay in collecting the Goods.

2. The Seller ships the Goods to addresses located within the territory of the Republic of Poland.

3. Delivery of the Goods outside the territory of the Republic of Poland

The Buyer may arrange delivery of the Goods outside the territory of the Republic of Poland with the Seller using the contact methods indicated in § 1 section 4 of the Terms and Conditions.

If the Seller accepts shipment of the Goods to countries outside the European Union, the Buyer shall bear all costs of taxes and customs duties resulting from the regulations of the destination country. Detailed information on the amounts of applicable charges can be found by the Buyer on the website of the Customs Tariff Information System (ISZTAR4) [https://ext-isztar4.mf.gov.pl/taryfa_celna/] and on the website of the competent customs office in the destination country.

For Orders subject to customs clearance or other procedures requiring additional time, the delivery fulfillment time may be extended by a maximum of 1–2 Business Days, which shall not constitute a delay in order fulfillment and is beyond the Seller’s liability.

4. The shipping costs of the Goods shall be borne by the Buyer, who pays them simultaneously with payment of the price for the Goods. In the case of non-standard products, the transport cost is calculated individually during or after placing the Order. A change of the delivery method may involve additional costs, which relate exclusively to the costs of delivery of the Goods and do not include changes to the Goods themselves.

5. The Goods shall be shipped within 7 (seven) Business Days from the date of completion of Order fulfillment. The Order fulfillment time, determined individually for each Order, is indicated by the Seller to the Buyer in the message confirming acceptance of the Order.

6. For Orders subject to additional procedures, such as customs clearance for international shipments, the delivery time of the Goods may be extended by the time necessary to complete such procedures, which shall not constitute a delay in Order fulfillment.

7. The availability of the selected courier company and delivery method may depend on the type of Goods selected, the delivery country, and the agreement concluded by the Seller with the carrier.

8. The Seller is obliged to deliver to the Buyer the Goods compliant with the relevant Sales Agreement.

9. Goods delivered to the Buyer should be in an undamaged condition.

10. If the Goods are delivered by courier, the Buyer should inspect the Goods in the courier’s presence for transport damage. If the package is damaged, the Buyer should immediately draw up a damage report with the carrier and contact the Seller. In order to make use of the Warranty, transport damage or quantity shortages in the Goods should be reported within 5 days from the date of receipt of the Goods.

11. If the Buyer fails to collect the Goods shipped by the Seller, the Seller shall be entitled to require the Buyer to cover the costs of the return shipment. In addition, the Buyer shall bear the costs of re-shipping the Goods.

12. The Seller shall not be liable for delivery delays resulting from actions or omissions of courier companies and entities responsible for transport.

13. The Seller shall not be liable:

13.1. with respect to Entrepreneurs—for mechanical damage arising after the Goods have been released or delivered, if such damage was not reported immediately upon receipt of the shipment in the presence of the courier or delivery person;

13.2. for use of the Goods contrary to their intended purpose, incorrect assembly of the Goods, improper storage, and transport of the Goods;

13.3. for actions of external carriers and third parties where delivery or transport of the Goods was arranged by the Buyer.

14. Bags in which the Goods are packed are intended solely for transport and protective purposes during delivery and transport of the Goods. The bags are not intended for use as checked baggage during air travel. The Seller shall not be liable for the Buyer’s use of protective bags contrary to their intended purpose.

§ 9

Right of Withdrawal from the Sales Agreement

1. The provisions of this § 9 apply exclusively to a Buyer who is a Consumer or an Entrepreneur with Consumer Rights. The right of withdrawal from the Sales Agreement referred to in this § 9 does not apply to Entrepreneurs.

2. The Buyer has the right to withdraw from the Sales Agreement without stating any reason within 14 (fourteen) days from the date on which the Buyer or a third party indicated by the Buyer, other than the carrier, takes possession of the Goods.

3. The right of withdrawal from the Agreement does not apply to customized Goods, i.e. Goods manufactured according to the Consumer’s specifications or serving to meet their individual needs, in particular prints, personalized products, structures made to non-standard dimensions, custom-made graphic designs, etc.

4. In the case of customized products, withdrawal from the Sales Agreement is possible only until the moment of acceptance of the Goods design and before it is forwarded for printing or production is commenced.

5. Acceptance of the design by the Consumer or the Entrepreneur with Consumer Rights constitutes commencement of the Order fulfillment process, which entails the obligation to pay and the loss of the right to withdraw from the Sales Agreement.

6. The refund of payments shall be made immediately, no later than within 14 days from the date on which the Seller receives the returned Goods or proof of their return, whichever occurs earlier.

7. A Buyer who is a Consumer or an Entrepreneur with Consumer Rights shall be liable for any reduction in the value of the Goods resulting from use exceeding what is necessary to establish the nature, characteristics, and functioning of the Goods.

8. The Buyer exercises the right of withdrawal from the Sales Agreement by submitting to the Seller a declaration of withdrawal from the Sales Agreement (hereinafter: the “Declaration”). To comply with the withdrawal deadline, it is sufficient to send the Declaration before the expiry of the period referred to in section 2 above.

9. The Declaration may be submitted by the Buyer in any form, in particular using the form constituting Appendix No. 2 to the Act on Consumer Rights. In order to facilitate the exercise of the right of withdrawal from the Sales Agreement, the Seller recommends submitting the Declaration in the manner indicated on the website in the “Returns” tab – adsystem.pl/returns

10. The Buyer may submit the Declaration in the following form:

10.1. electronic;

10.2. paper;

10.3. via the form available on the website adsystem.pl/returns.

11. If the electronic form of the Declaration is selected, the Buyer should send an e-mail to the address indicated in § 1 section 4 point 1 of the Terms and Conditions containing the following elements:

11.1. first name and last name of the Buyer;

11.2. e-mail address;

11.3. correspondence address;

11.4. an explicit declaration of withdrawal from the Sales Agreement;

11.5. identification of the Goods to which the withdrawal applies;

11.6. Order number;

11.7. date of placing the Order;

11.8. PKD codes of the Buyer’s business activity (if the Buyer is an Entrepreneur with Consumer Rights).

12. If the paper form of the Declaration is selected, the Buyer should print and complete the form constituting Appendix No. 1 to the Terms and Conditions and then send it together with the Goods to the address indicated in section 15 below.

13. The Seller shall send the Buyer confirmation of receipt of the Declaration immediately after its receipt, by e-mail.

14. If the right of withdrawal from the Sales Agreement is exercised, the Buyer is obliged to return the Goods to the Seller within 14 (fourteen) days from the date of withdrawal from the Sales Agreement. To comply with this deadline, it is sufficient to send the Goods before its expiry.

15. The Goods should be returned to the following address:

Adsystem sp. z o.o.

ul. Atramentowa 11

55-040 Bielany Wrocławskie

16. The Buyer shall bear the direct costs of returning the Goods.

17. The Seller shall refund the Buyer the price of the Goods immediately, no later than within 14 (fourteen) days from the date of receipt of the Goods or proof of their return by the Buyer, whichever occurs earlier. The refund shall be made using, where possible, the same payment method that was used by the Buyer in the original transaction, unless the Buyer expressly agrees to a different method of refund. In the case of payments made via external services (e.g. Stripe, PayPro), the Seller may make the refund in another manner, in particular by bank transfer to the bank account indicated by the Buyer. The choice of an alternative refund method shall not entail any costs for the Buyer.

18. The Buyer shall be liable for any reduction in the value of the Goods resulting from use other than what was necessary to establish the nature, characteristics, and functioning of the Goods.

19. The right of withdrawal from the Sales Agreement shall not apply to the Buyer where:

19.1. the Goods are non-prefabricated items manufactured according to the Buyer’s specifications or serving to meet the Buyer’s individualized needs;

19.2. the Goods, after delivery, by their nature, have been inseparably combined with other items, including cases referred to in § 2 point 24 of the Terms and Conditions.

§ 10

Complaints Concerning the Goods

1. Pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability under statutory warranty (rękojmia) towards Buyers who are Entrepreneurs is excluded. The further provisions of this § 10 apply exclusively to:

1. a Buyer who is a Consumer or an Entrepreneur with Consumer Rights;

2. Non-conformity of the Goods with the Sales Agreement.

2. The Goods delivered to the Buyer by the Seller must be compliant with the Sales Agreement.

3. The Seller shall be liable for any Non-conformity existing at the time of delivery of the Goods to the Buyer and disclosed within 2 (two) years from that time, unless the usability period of the Goods is longer.

4. In the event that a Non-conformity is disclosed, the Buyer shall be entitled to the rights indicated in Article 43d et seq. of the Act on Consumer Rights. The exercise of the Buyer’s rights referred to in the preceding sentence shall take place in accordance with the provisions of the Act on Consumer Rights and the provisions of this § 10.

5. In the event that a Non-conformity is disclosed, the Buyer may submit a complaint containing a request for:

1. repair of the Goods, or

2. replacement of the Goods.

6. A complaint shall be submitted using the complaint form available on the website in the “Complaints”tab - adsystem.pl/complaints

7. The complaint should include:

1. first name and last name of the Buyer;

2. e-mail address;

3. Order number;

4. name and quantity of the complained Goods;

5. date of delivery of the Goods;

6. description of the disclosed Non-conformity;

7. a request for repair or replacement of the Goods.

8. In the event the Seller receives a request for:

1. repair of the Goods – the Seller shall be entitled to replace the Goods;

2. replacement of the Goods – the Seller shall be entitled to repair the Goods;

– if the method chosen by the Buyer to bring the Goods into conformity with the Sales Agreement is impossible or would require the Seller to incur excessive costs.

9. If both replacement and repair of the Goods are impossible or would require the Seller to incur excessive costs, the Seller may refuse to bring the Goods into conformity with the Sales Agreement.

10. After examining the complaint, the Seller shall provide the Buyer with a response to the complaint in which the Seller:

1. accepts the complaint and indicates the planned date of fulfillment of the Buyer’s request;

2. accepts the complaint and informs the Buyer of the Seller’s exercise of the right referred to in section 8 above;

3. refuses to bring the Goods into conformity with the Sales Agreement for the reasons indicated in section 9 above;

4. rejects the complaint as unfounded.

11. The Seller shall respond to the complaint by e-mail within 14 (fourteen) Business Days from the date of its receipt. During the complaint procedure, the Buyer is not entitled to demand that the Seller provide replacement Goods.

12. In the cases referred to in section 10 points 1–2 above, the Seller shall, at its own expense, bring the Goods into conformity with the Sales Agreement within a reasonable time from the moment the complaint is received and without excessive inconvenience to the Buyer, taking into account the nature of the Goods and the purpose for which the Buyer purchased them. The planned date of bringing the Goods into conformity with the Sales Agreement shall be indicated by the Seller in the response to the complaint.

13. The Buyer shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods from the Buyer at its own expense.

14. The Buyer is not obliged to pay for ordinary use of the Goods that were subsequently replaced.

15. In the event that a Non-conformity is disclosed, the Buyer may submit to the Seller a declaration of price reduction or withdrawal from the Agreement where:

1. the Seller has refused to bring the Goods into conformity with the Sales Agreement for the reasons indicated in section 9 above;

2. the Seller has failed to bring the Goods into conformity with the Sales Agreement in accordance with sections 12–13 above;

3. the Non-conformity persists despite the Seller’s attempt to bring the Goods into conformity with the Sales Agreement;

4. the Non-conformity is of such a nature that it justifies withdrawal from the Sales Agreement without first requesting the Seller to bring the Goods into conformity with the Sales Agreement;

5. it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Goods into conformity with the Sales Agreement within a reasonable time or without excessive inconvenience to the Buyer.

16. A declaration of price reduction or withdrawal from the Sales Agreement may be submitted by e-mail to the address indicated in § 1 section 4 point 1 of the Terms and Conditions.

17. A declaration of price reduction or withdrawal from the Sales Agreement should include:

1. first name and last name of the Buyer;

2. e-mail address;

3. Order number;

4. name and quantity of the complained Goods;

5. date of delivery of the Goods;

6. description of the disclosed Non-conformity;

7. indication of the reason for submitting the declaration, selected from the reasons indicated in section 15 above;

8. a declaration of price reduction of the Goods, including the reduced price, or a declaration of withdrawal from the Sales Agreement.

18. The reduced price must remain in such proportion to the price resulting from the Sales Agreement as the value of the Goods not compliant with the Sales Agreement remains to the value of the Goods compliant with the Sales Agreement. The Seller shall refund the amounts due as a result of exercising the right to a price reduction immediately, no later than within 14 (fourteen) days from the date of receipt of the declaration of price reduction.

19. The Buyer may not withdraw from the Sales Agreement if the Non-conformity is insignificant.

20. In the event of withdrawal from the Sales Agreement, the Buyer shall immediately return the Goods to the Seller at the Seller’s expense. The return of the Goods should be made to the following address:

Adsystem sp. z o.o.

ul. Atramentowa 11

55-040 Bielany Wrocławskie

21. The Seller shall refund the Buyer the price of the Goods immediately, no later than within 14 (fourteen) days from the date of receipt of the Goods or proof of their return, whichever occurs earlier. The refund shall be made, where possible, using the same payment method used by the Buyer in the original transaction. In the case of payments made via external services (e.g. Stripe), the Seller may refund the funds in another manner requiring the Buyer to provide data necessary to process the refund (e.g. bank account number). The choice of such a refund method shall not entail any costs for the Buyer.

§ 11.

Warranty

1. The Seller provides a warranty for the offered Products to all Customers, including Consumers, Entrepreneurs conducting sole proprietorships who make purchases not directly related to their business activity (so-called Entrepreneurs with Consumer Rights), as well as other Entrepreneurs.

2. Detailed terms and conditions, scope, warranty period, and the manner of exercising rights under the Warranty are set out in the Warranty Terms, available in the “Complaints” tab on the Store’s website at: https://adsystem.pl/en/warranty-terms

3. The granting of the warranty does not exclude, limit, or suspend the rights of Consumers and Entrepreneurs with Consumer Rights arising from mandatory provisions of law.

4. The exercise of rights under the Warranty does not affect the obligation to pay the Price for the Goods and does not entitle the Buyer to demand that the Seller provide replacement goods.

§ 12.

Complaints Concerning the Account Service

1. The provisions of this § 12 apply exclusively to Users who are Consumers or Entrepreneurs with Consumer Rights.

2. The Account Service provided to the User by the Seller must be compliant with the Agreement for the Provision of the Account Service throughout the entire period during which the Account Service is provided.

3. The Seller shall be liable for any Non-conformity disclosed during the period of provision of the Account Service.

4. In the event that a Non-conformity is disclosed, the User may submit a complaint containing a request to bring the Account Service into conformity with the Agreement for the Provision of the Account Service.

5. A complaint shall be submitted by e-mail to the address indicated in § 1 section 4 point 1 of the Terms and Conditions.

6. The complaint should include:

6.1. first name and last name of the User;

6.2. e-mail address;

6.3. description of the disclosed Non-conformity;

6.4. a request to bring the Account Service into conformity with the Agreement for the Provision of the Account Service.

7. The Seller may refuse to bring the Account Service into conformity with the Agreement for the Provision of the Account Service if this is impossible or would require the Seller to incur excessive costs.

8. After examining the complaint, the Seller shall provide the Customer with a response to the complaint in which the Seller:

8.1. accepts the complaint and indicates the planned date of bringing the Account Service into conformity with the Agreement for the Provision of the Account Service;

8.2. refuses to bring the Account Service into conformity with the Agreement for the Provision of the Account Service for the reasons indicated in section 7 above;

8.3. rejects the complaint as unfounded.

9. The Seller shall respond to the complaint by e-mail within 14 (fourteen) days from the date of its receipt.

10. If the complaint is accepted, the Seller shall, at its own expense, bring the Account Service into conformity with the Agreement for the Provision of the Account Service within a reasonable time from the moment the complaint is received and without excessive inconvenience to the User, taking into account the nature of the Account Service and the purpose for which it is used. The planned date of bringing the Account Service into conformity shall be indicated by the Seller in the response to the complaint.

11. In the event that a Non-conformity is disclosed, the Customer may submit to the Seller a declaration of withdrawal from the Agreement for the Provision of the Account Service where:

11.1. bringing the Account Service into conformity with the Agreement for the Provision of the Account Service is impossible or would require excessive costs;

11.2. the Seller has failed to bring the Account Service into conformity with the Agreement for the Provision of the Account Service in accordance with section 10 above;

11.3. the Non-conformity persists despite the Seller’s attempt to bring the Account Service into conformity with the Agreement for the Provision of the Account Service;

11.4. the Non-conformity is of such significance that it justifies withdrawal from the Agreement for the Provision of the Account Service without prior request to the Seller to bring the Account Service into conformity with the Agreement;

11.5. it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Account Service into conformity with the Agreement for the Provision of the Account Service within a reasonable time or without excessive inconvenience to the User.

12. A declaration of withdrawal from the Agreement for the Provision of the Account Service may be submitted by e-mail to the address indicated in § 1 section 4 point 1 of the Terms and Conditions.

13. A declaration of withdrawal from the Agreement for the Provision of the Account Service should include:

13.1. first name and last name of the Customer;

13.2. e-mail address;

13.3. date of provision of the Account Service;

13.4. description of the disclosed Non-conformity;

13.5. indication of the reason for submitting the declaration, selected from the reasons indicated in section 11 above;

13.6. a declaration of withdrawal from the Agreement for the Provision of the Account Service.

14. In the event that the User withdraws from the Agreement for the Provision of the Account Service, the Seller shall delete the Account immediately upon receipt of the declaration of withdrawal from the Agreement for the Provision of the Account Service.

§ 13.

Reviews

1. A Buyer who has purchased the Goods and personally used them may submit a Review concerning those Goods.

2. A Review may be submitted by the Buyer by completing an electronic form made available in the Store.

3. Reviews made available in the Store are collected and handled in their entirety by an external operator (hereinafter referred to as the “Review Operator”).

4. The Review Operator verifies whether Reviews originate from persons who have actually purchased the Goods in the Store. Reviews may be subject to moderation and, where necessary, also to translation into Polish.

5. The publication of Reviews on the Goods page takes place automatically within the system of the Review Operator integrated with the online Store. The Review Operator does not interfere with the content of Reviews, except where a Review violates provisions of law or the Terms and Conditions – in such cases, it may be removed.

6. Removal of a Review is also possible in the situations described in detail in the Review Operator’s panel available on the product page of each Goods item.

7. It is prohibited to include in Reviews:

7.1. false data or content contrary to law, the Terms and Conditions, or good morals;

7.2. content intended to conduct activities prohibited by law, inciting violence or hatred, or insulting any group of persons or an individual;

7.3. content that may infringe personal rights, copyrights, the right to image, or other rights of third parties;

7.4. advertising, promotional, political, religious, or discriminatory content;

7.5. content promoting activities competitive to those of the Seller.

8. Any person using the Store’s website (hereinafter referred to as the “Reporting Party”) is entitled to report a Review that may violate the Terms and Conditions to the Review Operator.

9. A report may be submitted using the functionality provided by the Review Operator in the Review Operator’s panel available on the product page of each Goods item.

10. Submission of a Review is tantamount to the Buyer declaring that they are the sole author of the Review. The Buyer shall be liable for the content of the Review and the consequences of its publication (including infringement of personal rights and intellectual property rights of third parties).

11. Submission of a Review is tantamount to granting the Seller by the Buyer a free-of-charge, non-exclusive license to use the Review (hereinafter referred to as the “Buyer’s License”).

12. The Buyer’s License is granted for an indefinite period (with the possibility of termination with two years’ notice, effective at the end of a calendar year), without territorial limitations, and covers the use of the Review in the following fields of exploitation:

a. fixation and reproduction in any quantity, by any technique and in any format;

b. distribution in any manner, by means of any communication channels, in particular through publication in the Store and on the Seller’s social media channels.

13. The Buyer’s License authorizes the Seller to grant sublicenses to any selected third parties for the use of the Review. The sublicense referred to in the preceding sentence may be granted by the Seller free of charge or for consideration.

14. The Buyer undertakes not to exercise the moral rights vested in them with respect to the Review (including the right to be identified as the author of the Review and the right to supervise the use of the Review) and authorizes the Seller to exercise such rights on behalf of the Buyer.

§ 14.

Seller’s Intellectual Property

1. All constituent elements of the Store, in particular:

1. the Store name;

2. the Store logo;

3. photos and descriptions of the Goods;

4. the operating principles of the Store’s website, all its graphic elements, interface, software, source code, and databases;

– are subject to legal protection under the provisions of the Act of 4 February 1994 on Copyright and Related Rights, the Act of 30 June 2000 – Industrial Property Law, the Act of 16 April 1993 on Combating Unfair Competition, and other generally applicable provisions of law, including provisions of European Union law.

2. Any use of the Seller’s intellectual property without its prior and explicit consent is prohibited.

§ 15.

Processing of Personal Data

Information on the processing of personal data by the Seller is available in the Privacy Policy accessible at: https://adsystem.pl/en/privacy-policy

§ 16.

Out-of-Court Dispute Resolution

1. The provisions of this § 16 apply exclusively to Customers who are Consumers.

2. The Customer may use out-of-court methods of handling complaints and pursuing claims.

3. Detailed information on the possibility for the Customer to use out-of-court methods of handling complaints and pursuing claims, as well as the rules for access to such procedures, is available at the offices and on the websites of:

1. district (municipal) consumer ombudsmen and social organizations whose statutory tasks include consumer protection;

2. Voivodeship Inspectorates of the Trade Inspection;

3. the Office of Competition and Consumer Protection.

4. The Seller informs that, unless such an obligation arises from mandatory provisions of law, it does not use out-of-court methods of handling complaints and pursuing claims.

§ 17.

Amendment of the Account Service

1. The Seller may amend the Account Service in the event of:

1. the necessity to adapt the Account Service to newly emerging devices or software used by Users to access the Account Service;

2. the Seller’s decision to improve the Account Service by adding new functionalities or modifying existing functionalities;

3. a legal obligation to introduce changes, including the obligation to adapt the Account Service to the current legal status.

2. Any amendment to the Account Service shall not result in any costs being incurred by the User.

3. The provisions of sections 4–6 apply exclusively to Users who are Consumers or Entrepreneurs with Consumer Rights.

4. If an amendment to the Account Service significantly and adversely affects the User’s access to the Account Service, the Seller is obliged to inform the User of:

1. the characteristics and the date of implementation of the amendment; and

2. the User’s right to terminate the Agreement for the Provision of the Account Service with immediate effect within 30 (thirty) days from the date of implementation of the amendment.

5. The information referred to in section 4 above shall be sent by the Seller to Users by e-mail no later than 7 (seven) days before the amendment is implemented. If the amendment to the Account Service is of an urgent nature, the notification period referred to in the preceding sentence shall be 24 hours before the amendment is implemented.

6. Termination by the User of the Agreement for the Provision of the Account Service pursuant to section 4 point 2 above shall be effected by submitting to the Seller a declaration of termination of the Agreement for the Provision of the Account Service. The declaration referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 4 point 1 of the Terms and Conditions. The Seller shall delete the Account immediately upon receipt of the declaration referred to above.

§ 18.

Amendment of the Terms and Conditions

1. The Seller may amend the Terms and Conditions in the event of:

1. a change of the Seller’s details;

2. a change of the Seller’s business activity;

3. the Seller commencing the provision of new services, modifying services previously provided, or discontinuing their provision;

4. technical modification of the Store requiring corresponding amendments to the Terms and Conditions;

5. a legal obligation to introduce changes, including the obligation to adapt the Terms and Conditions to the current legal status.

2. Customers shall be informed of amendments to the Terms and Conditions by publication of the amended version on the Store’s website. At the same time, the amended version of the Terms and Conditions shall be sent to the User by e-mail.

3. The provisions of the Terms and Conditions in force at the time of conclusion shall apply to Sales Agreements concluded prior to the date of publication of the new Terms and Conditions on the Store’s website.

4. A User who does not agree to the amendment of the Terms and Conditions may terminate the Agreement for the Provision of the Account Service with immediate effect within 7 (seven) days from the date of receipt of the amended version of the Terms and Conditions by e-mail. Failure to terminate shall be deemed acceptance of the amendment.

5. Termination of the Agreement for the Provision of the Account Service shall be effected by the User submitting to the Seller a declaration of termination of that Agreement. The declaration referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 4 point 1 of the Terms and Conditions.

6. The Seller shall delete the Account immediately upon receipt of the declaration referred to in section 5 above.

§ 19.

Final Provisions

1. The law applicable to the Terms and Conditions and the Agreements referred to therein shall be Polish law. The choice of Polish law made in the preceding sentence shall not, however, deprive the Consumer of the protection afforded by mandatory provisions of foreign law that cannot be excluded by agreement and that would apply in the absence of the choice of Polish law referred to above.

2. An integral part of the Terms and Conditions shall be:

1. Appendix No. 1 – Declaration of Withdrawal from the Sales Agreement; https://hello1.adsystem.pl/files/EN_Return_Form.pdf

2. Appendix No. 2 – Warranty Terms (available at: https://adsystem.pl/en/warranty-terms).

3. The current version of the Terms and Conditions shall be effective as of 13/02/2026